Forte Freehold Management is proud to operate its own ‘Leaseholder Charter’ providing responsible ground rent collection.

Leaseholder Charter

We aim to provide a first-class ground rent collection service for our clients and wish to stress that any leaseholder who pays ground rent due on time under the terms of a lease will not incur any costs.

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We act strictly in accordance with the conditions contained within your lease to recover ground rents due.

We are committed to operating with honesty and professionalism and through a dedication to best practice.

As your appointed ground rent collection agent, we will inform you of all obligations to pay ground rent, providing you with notice of rent demands. We will also endeavour to respond to all queries from tenants in writing in an efficient, professional and timely manner.

Our methods of payment will always be well publicised in correspondence and on this website and all notices will be served on leaseholders in strict accordance with current legislation.

Any reasonable email correspondence will be replied to within two working days and any reasonable written correspondence will be replied to within five working days of receipt.

Where your landlord has agreed to cover costs for providing such a service, we will provide a dedicated telephone line which will be manned during office hours and will include a voicemail facility, where messages will be replied to within two working days.

If you have any questions regarding the Forte Leaseholder Charter, please email us at:

office@fortefreeholdmanagement.com